You can place an order by filling out the form available on each frame’s page. Simply fill out your email address, select one of our standard sizes or choose a custom size. Once submitted, we’ll review your request and reach out to you within 1–3 business days to confirm the details and proceed with the order.

We are based in Portugal and offer hand-delivery in select areas of Lisbon. However, we ship worldwide to ensure that customers from all locations can enjoy our products. For international orders, we’ll provide secure packaging and tracking information.

The production process typically takes 10–15 business days, depending on the size and customization options. For customers in Lisbon, hand-delivery may be arranged. Shipping times vary based on your location, and we’ll provide a tracking number once your order is dispatched.

We do not accept returns or exchanges, as each frame is custom-made to order. If your order arrives damaged or defective, please contact the shipping company directly to file a claim. Ensure you document the damage with photos and retain all packaging to assist with the claims process.

To maintain the quality of your frame:

1. Clean the acrylic glass surface with a soft microfiber cloth. Avoid abrasive cleaners or rough materials

2. Keep the frame away from direct sunlight, high humidity, and extreme temperatures

3. Regularly dust the frame to preserve its appearance

Following these care instructions will ensure your frame remains in excellent condition for years to come.

We offer the following standard sizes:

1. Small (S): 60 x 40 cm

2. Medium (M): 100 x 65 cm

3. Large (L): 120 x 80 cm

You can also choose to customize the size of your frame according to your preferences. Please note that the prices for each size may vary depending on the photograph selected. You’ll see the specific pricing details for your chosen photograph during the ordering process.

We currently accept:

1. MB WAY

2. Bank transfers

All payments must be completed in full before we begin processing your order.

The Diasec® process is a unique technique that involves highly controlled handling, bonding a photographic emulsion to an acrylic glass surface using a chemical system with ultraviolet inhibitors and color neutrality. On the back of the emulsion, a Dibond panel is attached, providing great stability. For easy mounting, a frame is installed on the back of the Dibond, approximately 10 cm inward from the image edges (frame thickness: 1.5 cm or 2.5 cm), creating a gap between the image and the wall, giving the appearance of a floating photograph. This method protects the image from dirt and premature aging.

Additionally, the process achieves a three-dimensional "floating" effect, impossible to replicate with traditional printing and display methods. The finish is available in either high gloss or matte (Lustre) anti-reflective options. The premium liquid gel, 100% transparent and color-neutral, ensures adhesion free from air bubbles, dust, or debris while protecting the photograph from atmospheric pollution, fingerprints, mechanical stress, and a high degree of ultraviolet radiation. This process is certified by LNE, guaranteeing light resistance for 100 or more years without color fading. The contact between the acrylic glass and the Diasec® liquid gel gives the print a "wet look," creating unique contrast through light penetration and refraction.

FAQs